Blind Inc.

Overview

Here at M Health Fairview, we are now seeking a Supervisor of Customer Service on our Home Medical Equipment team!

The Home Medical Equipment Supervisor will provide leadership to the department of Fairview Home Medical Equipment (FHME). This includes assisting the FHME Respiratory Director with financial, customer service, and employee engagement objectives. This position will also be responsible for assisting the Director with referral source development, customer service/service recovery, communicating with regulatory agencies, insurance companies and patients, assist in business development and implementing process improvement initiatives within the department. This position is mainly administrative but will require patient care if needed and is responsible for the direct supervision of the Respiratory FHME staff.

This is a full-time position at our University Crossing location in St Paul, MN.

Responsibilities Job Description

Job Expectations :

• Supervises people

• Values the uniqueness within and respects the differences between individuals

• Actively recruits and hires people to create a diverse and complementary team.

• Provides a welcoming and supportive environment.

• Creates and maintains a communication system to assure all employees have relevant, timely, and appropriate information.

• Establishes and reviews expectations that guide, motivate and hold people accountable for their work.

• Provides feedback and coaching on an ongoing basis.

• Conducts fair, accurate and timely performance reviews.

• Discovers the aspirations and talents of employees and assists them in realizing their goals.

• Continuously takes action to enhance employee satisfaction.

• Improves overall employee satisfaction results.

• Monitors revenue and expenses

• Demonstrates knowledge of the financial picture of healthcare.

• Helps others understand and respond to the financial status of Fairview.

• Demonstrates effective stewardship of limited resources.

• Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.

• Involves staff in cost reduction efforts.

• Creates new business ideas by thinking outside the box.

• Supports and contributes to daily business operations

• Analyzes the work within and between units, departments, and services.

• Uses quality improvement tools and techniques to assess work issues and make process improvements.

• Uses systems thinking to understand the unintended consequences of decisions.

• Recognizes and addresses opportunities for improvement.

• Uses best practices information to set stretch goals.

• Sets appropriate priorities among competing demands.

• Creatively manages resources and staffing issues.

• Meets all regulatory requirements.

• Uses available information technology to support day-to-day work operations.

• Focuses on customers

• Sets an example of exemplary customer service.

• Continuously builds customer understanding by listening to customers.

• Anticipates customer needs, including those with different cultural needs and desires.

• Takes action to meet and exceed the needs of all customer groups.

• Continuously implements strategies to improve customer satisfaction.

• Improves overall customer satisfaction results.

Qualifications

Qualifications:

Required

Education

• Associate's Degree or equivalent experience and AA within one year of employment

Experience

• 3 years customer service experience

Preferred

Education

• Bachelor's Degree

Experience

• 4+ years customer service experience

• 2+ years experience in Home Medical Equipment and/or medical background

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status