Job Information
Robert Half Customer Service Representative in St. Paul, Minnesota
Description
This Customer Service Representative position via Robert Half is perfect for someone who loves building solid customer relationships and wants to work with people!
Responsibilities:
• Handle incoming calls from individuals seeking to apply for various positions, such as cleaner, alarm technician etc.
• Address and resolve customer complaints and queries promptly and efficiently.
• Contact security guards who fail to check in within the designated time.
• Respond to payroll or HR-related questions from existing employees.
• Process work orders received via emails and enter them into the database.
• Track each work order through its lifecycle, ensuring all stages are completed accurately and on time.
• Manage alarms, ensuring they are processed correctly and promptly.
• Perform other miscellaneous tasks as required.
• Use skills in 'Call Center Customer Service' and 'Customer Service' to ensure the smooth operation of the Customer Care Center.
• Ensure all customer interactions adhere to the company's commitment to high-quality service.
This role is ideal for candidates with strong interpersonal skills and a commitment to providing outstanding customer service. The role requires a significant amount of phone-based customer interaction, so excellent communication skills are essential. It also involves database management, so attention to detail and organizational skills are key.
Requirements
Qualifications:
• Prior experience in a customer service role
• Proficiency in Call Center Customer Service techniques
• Strong knowledge and experience in delivering Customer Service
• Excellent communication and interpersonal skills
• Ability to handle high-stress situations and maintain professionalism
• Proficient with computer systems and software
• Ability to work both independently and as part of a team
• Exceptional problem-solving skills and ability to make quick decisions
• Willingness to work in shifts or flexible hours if required
• High school diploma or equivalent education level
• Proven track record in customer satisfaction and retention.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .