Job Information
TEKsystems Hybrid Escalations Representative in Shoreview, Minnesota
12+ month contract & eligibility go permanent after
Hybrid role after training
2+ years of experience in financial customer service required
2+ years of customer contact in a financial service environment required
Financial services, underwriting, quality assurance, etc.
Desired skills
Strong communication skills
Ability to de-escalate customers over the phone
Ability to communicate effectively through writing and emails
Ability to follow Policy & Procedures to execute tasks repetitively
Pipeline & time management - working on different complaints in different statuses while meeting deadlines
Tech Savvy - toggling between various systems & screens and doing remote partially
8:00 AM - 5:00 PM, Monday - Friday
$25 per hour
Description:
Review and then critically research and resolve the customers complaint
Complaints are coming into the bank from a variety of areas
Examples are Credit Card, Checking, Business or Consumer deposits, checking, etc.
This could be an ATM, transaction in a branch, or at a retail store, etc.
Expectations of managing 5 to 10 cases at any time
The first step is to thoroughly read the complaint and then investigate this compliant
Plenty of reading and independent work involved with this role
Once this initial research is completed, you will reach out to the customer via phone and let them know that you will be conducting an investigation
Expect five to ten calls per day
Low volume but professional conversations with customers about a complaint that needs to be addressed
Critical thinkers when it comes down to a resolution - Most importantly, were looking for a long term commitment from anyone that accepts this role
Will be provided monitors to set up at home and will take a small mobile desktop device home for remote work. Must be able to speak to:
Private location they'll be able to work in
High speed internet capability, must be connected with ethernet cable
Where they plan to safely set up and/or securely store the desktop unit
#priority
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.