Job Information
Robert Half Customer Service Representative in Minneapolis, Minnesota
Description
We are inviting applications for the role of a Customer Service Representative in the Healthcare, based out of MINNEAPOLIS, Minnesota. This role offers a long-term contract employment opportunity in a dynamic and fast-paced environment. The job primarily involves processing customer applications, maintaining accurate records, and resolving customer inquiries.
Responsibilities:
• Answer incoming phone calls from customers such as members, providers, and facilities in a call center setting.
• Identify the type of assistance needed such as benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information.
• Resolve issues during the first call by navigating through complex computer systems to identify the status of the issue and provide appropriate responses to the caller.
• Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Research complex issues across multiple databases and collaborate with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
• Meet performance goals established for the position in areas including efficiency, call quality, customer satisfaction, and attendance.
• Demonstrate the ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
• Apply strong communication skills and empathy in daily interactions with customers.
• Utilize critical thinking skills to problem-solve and resolve customer concerns
Requirements • Prior experience in a customer service role within the healthcare industry
• Proficiency in handling inbound calls and providing excellent customer service
• Demonstrated ability to process payments and handle billing and claim administration
• Strong skills in researching and resolving customer issues
• Experience with call center operations and workstation support
• Familiarity with TRICARE and other benefit functions related to the healthcare industry
• Excellent verbal and written communication skills
• Proven ability to maintain high levels of customer satisfaction
• Regular and reliable attendance is a necessity
• Experience with authorizations in a healthcare setting
• Computer literacy and proficiency with multiple databases and systems
• Ability to work with offshore teams, if required
• Critical thinking skills and ability to meet performance goals
• Ability to provide clear explanations to customers on complex issues
• Experience in a fast-paced, high-volume call center environment is a plus
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .