Job Information
Robert Half Customer Service Representative in Minneapolis, Minnesota
Description We are in the healthcare industry, based in Minneapolis, Minnesota, and we are currently seeking a Customer Service Representative. In this role, you will be handling customer service duties such as responding to inquiries, maintaining customer records, and processing applications. This role offers a long-term contract employment opportunity.
Responsibilities:
• Handle inbound calls from patients and case managers, ensuring all inquiries are addressed promptly and accurately.
• Accurately input customer orders into the system and conduct follow-ups on any orders that may be delayed.
• Review and confirm benefit eligibility based on fee schedules.
• Submit and process authorizations to insurance companies, ensuring all necessary details are correctly captured.
• Proactively interact with management to understand and define your career path in the organization.
• Utilize your knowledge of basic medical terminology and electronic medical record systems to assist customers effectively.
• Maintain a high level of customer service while managing multiple tasks simultaneously.
• Demonstrate proficiency in customer service software and data entry tasks.
• Be an active participant in the learning process, ready to learn new things, and understand how your role fits into the larger team. Requirements • Experience in a call center customer service role is essential
• Proven customer service skills are required
• Proficiency in using customer service software
• Ability to perform data entry tasks with accuracy
• Knowledge of basic medical terminology is a plus
• Familiarity with electronic medical record systems is desirable
• Excellent communication and interpersonal skills
• Ability to handle challenging customer interactions with patience and professionalism
• Ability to multitask and manage time effectively
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to make decisions under pressure
• High school diploma or equivalent educational qualification.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .