Job Information
Robert Half Customer Service Representative in Minneapolis, Minnesota
Description
We are seeking a Customer Service Representative, offering a possible contract to hire employment opportunity. This role involves handling customer inquiries via chat and phone, dealing with questions regarding educational benefits.
Responsibilities:
• Managing multiple customer chats simultaneously, sometimes in conjunction with phone calls
• Providing accurate responses to customer inquiries, often using FAQ resources
• Handling around 60 phone calls per day, primarily answering questions similar to those received via chat
• Maintaining a high level of organization, including keeping accurate customer records
• Utilizing problem-solving skills to resolve customer inquiries efficiently
• Applying administrative skills to process customer applications
• Demonstrating proficiency in Microsoft Office Suites, Microsoft Teams, and Microsoft Outlook
• Typing at a speed of 45-60 WPM to ensure efficient communication
• Demonstrating strong communication skills to interact effectively with customers
• Utilizing knowledge of organizational structure to direct inquiries to the appropriate departments when necessary
Requirements • Must possess excellent communication skills, both verbal and written
• Proficient in typing with a speed of 45 - 60 WPM
• Demonstrable experience in creative problem solving
• Familiarity with student organizations and organizational structures
• Prior experience in administrative assistance is desirable
• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent customer service and interpersonal skills
• Demonstrated ability to handle confidential information
• Ability to work independently and in a team environment
• High school diploma or equivalent required, higher education preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .