Blind Inc.

The Jamar Company is a dynamic and forward-thinking company that prides itself on delivering innovative solutions to our customers. Our team is diverse, passionate, and dedicated to making a positive impact in the industry locally, regionally and nationally. We value relationships. We plan and execute work safely. We seek individuals who understand the best ideas come from collaboration and diverse perspectives. We are driven by a relentless desire to grow, innovate, and excel.

As the Service Operations Coordinator you will:

• Join a team of Service professionals

• Be provided information, tools and training necessary for success

• Assists Service Coordinator with answering phones, taking customer information and full dispatch / scheduling as needed.

• Accurately input new preventive maintenance contracts, coordinate renewals and keep contracts current in all aspects of installed items, material, and schedule.

• Prepare and maintain accurate records and reports on account activity, client feedback, completed actions, and service improvements, including Open Job reports, task completion reports, and other assigned reports as needed.

• Verify completion of inspection work, review, and file inspection forms, prepare pull-through field quotes and work with project manager for approval Coordinate with internal teams to ensure other assigned duties are delivered on time, within scope, and to the expected standard of the company

• Provide consistent and timely support in the relay of information to and from field personnel as necessary for timekeeping

• Support the Service Account Manager in strategic planning and implementation of initiatives aimed at account growth, service enhancement, or operational efficiency through support and ensuring high-quality support and service delivery.

• Order materials for contacts, look for the best possible procurement and price on maintenance items.

• Serves as the main point of contact for Service questions, including lead / power user of Field Service Module in support of Service team and initiatives.

• Support the Service department’s initiatives and programs designed to enhance the overall good of the company, including Standard Operating Processes (SOP’s) to ensure they are followed in all work performed.

• Perform other duties as assigned.

  Experience/Education Requirements:

• One year of professional experience in complex office setting providing customer service, account management, or a similar sales and service support role.

• Strong organizational and multitasking skills, with the ability to support multiple accounts and priorities.

• Excellent communication and interpersonal skills, with the ability to engage with clients and team members effectively and professionally.

• Working knowledge and proficiency in using service or sales software, Microsoft Office Suite, and other relevant tools for account management and reporting.

• Mechanical aptitude and knowledge of HVAC, plumbing and related knowledge is a plus.

  Why Join our Team:

• Safety – You are part of a team that practices safety first in all we do.

• Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.

• Onboarding – Coordinated support to ensure integration into the company, complete understanding of role and team members,

• Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.

• Continuous Learning – Access to resources and opportunities for day-to-day learning, and professional development

• Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities

• Impact: Be a part of a company that makes a difference, both the in market and in the community.

  We offer compensation in line with experience and benefits including:

• Four different medical plans to choose from, offered by BCBS

• Vision, Dental

• 401K with company match,

• Profit Sharing & Employee Stock Purchase Plan

• Short and Long-Term Disability

• Paid Time Off / Paid Holidays

• Pregnancy, Parental and Adoption paid leave

• Robust training and development opportunities

  We believe that a diverse and inclusive environment enriches our community, promotes innovation, and enhances our ability to serve our clients and stakeholders effectively. By embracing and championing diversity, we aim to create a workplace where different perspectives are not only welcomed but seen as essential to our growth and success.