Blind Inc.

Job Descriptions:

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, brand standard compliance, human resources, financial performance, sales and revenue generation, and delivering a return on investment. This person will assist the General Manager (GM) in leading the team.

ESSENTIAL FUNCTIONS

• Assists with the operational and financial management of the property

• Completes a property walk at least once a day and provides documentation to the GM covering guest rooms, public access areas, and outside grounds

• Ensures full compliance with hotel operating controls, SOPs, policies, procedures, and service standards

• Ensure Marriott Brand Standards compliance and oversee all brand audits.

• Assists the GM with resolving employee matters

• Implements and adheres to all brand standards and initiatives

• Ensures areas within AGM’s responsibility pass brand quality assurance audit(s)

• Assists as needed with coverage in all areas of responsibility

• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll

• Completes new hire paperwork and orientation as directed by GM/brand

• Ensures employee paperwork, work schedules, and payroll are completed and submitted in a timely manner

• Assists with sales and marketing efforts as directed

• Orders supplies and equipment as needed and in accordance with company procedures

• Performs functions of the GM in his or her absence

• Completes other tasks and duties as assigned based on business needs

• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

• Prepares and conducts annual employee reviews in a timely manner

• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable

• Assists with the ongoing training and development of hotel employees and maintains all necessary training records

• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees

• Oversees all finance and accounting functions, including, but not limited to: accounts payable, accounts receivable, petty cash, payroll, ordering, end of period reporting, banking procedures, and PAFs

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability

• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS

• Works as a team player and interacts with all internal and external customers in a friendly/efficient manner

• All guests must be treated in a manner to ensure their complete satisfaction

• Always strives to exceed guest expectations and meet brand standards

• Assists with identifying potential obstacles to exemplary service

• Uses available tools and knowledge to implement ideas to maximize guest satisfaction

• Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner

• Makes time to interact with hotel guests, clients, solicit feedback and build relationships

• Implements departmental training to respond to guest complaints and resolves problems to maintain guest satisfaction

• Produces required volume of work by planning, organizing, and prioritizing work duties

• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures

• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents, and is knowledgeable for hotel emergency procedures

• Assists in conducting routine inspections of the hotel operation/building to maintain standards of Sherman Associates, brand, local, state and federal regulations

• Ensures OSHA management and compliance

• Attends all required department and hotel meetings

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals

Required Experience:

Minimum Requirements:

• Bachelor’s degree or equivalent experience required; emphasis in Hospitality or Business strongly preferred

• Preferred Candidates will have major brand experience, Marriott, Hilton IHG or Hyatt

• Significant management and customer service experience required; front office, yield management and housekeeping experience preferred

• Knowledge of the geographic area is preferred, or demonstrated ability/process for learning new geographic areas is required

• Proficiency in Word, Excel, Outlook PowerPoint, and POS Systems

• Must have excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions

• Must share a passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

Keyword: General Manager, operations, office manager, Hotel, Hospitality, GM, Leadership, Manager, Marriott, Hilton, Minneapolis, Hotel General Manager, Business

From: Sherman Associates