Blind Inc.

Location Alexandria Job Description: Join Our Team as a Customer Service and Sales Supervisor at Gate City Bank, Alexandria! Are you passionate about banking? Do you thrive in an environment where innovation is encouraged and excellence is celebrated? If so, Gate City Bank is looking for someone just like YOU to join our dynamic team! Why Gate City Bank? At Gate City Bank, we're more than just a financial institution - we're a community-focused organization dedicated to leaving a positive impact. Gate City Bank empowers our team members to live out our mission. Here's why you'll love working with us: Make a Difference: We believe in giving back to our community through our Acts of Kindness including volunteerism and philanthropic giving. When you work with us, you're part of something bigger than banking - you're part of a movement to create positive change. Customer Obsession: Our customers are at the heart of everything we do. We're committed to consistently listening to their needs and exceeding their expectations with personalized experiences that delight and enhance their lives. Be a Leader: Integrity, honesty, and financial leadership are the cornerstones of our organization. As a member of our team, you'll have the opportunity to lead with integrity and contribute to our competitive products, services, and experiences. Embrace Innovation: We foster a culture of innovation where curiosity is encouraged, and creativity is celebrated. As a data-guru mindset cultivator, you'll have the chance to challenge the status quo, experiment with new ideas, and drive positive change that supports our bank's goals. Sense of Urgency: In today's fast-paced world, acting with a sense of urgency is crucial. At Gate City Bank, we proactively initiate positive change to remain a financial leader in our industry, and we're looking for individuals who share our commitment to making a difference. Commitment to Compliance: We hold ourselves to the highest standards of compliance and governance in everything we do. When you join our team, you'll be accountable for upholding these standards and contributing to a culture of excellence. Hours: 8-5 M-F, Flexibility as Leader Job Responsibilities: The Customer Service and Sales Supervisor provides the supervision and leadership of the savings department of a retail office. Provides "Brilliant at the Basics" customer service, assists customers with financial transactions. LEADERSHIP EXPECTATIONS: Collaborate with open and transparent communication to inspire and motivate. Help others succeed by being a servant leader. Embrace data and innovation by being forward thinking, exploring new ways and ideas, and escaping from comfort zone to challenge the status. Institute career development of self and team members to include self-awareness, self-development, career vision, goal setting, and skill development. Understand that each customer and team member is unique. Listen and understand their needs and expectations. Walk in their shoes and then exceed their expectations. Live and support the mission, vision, and principles of the Bank and be an active participant in the community. Take initiative, show interest, anticipate needs, and keep transformation moving forward. Build a culture of positivity, celebration, and recognize short-term wins. ESSENTIAL FUNCTIONS: Directly supervises savings employees in the office by providing daily coaching, motivation and recognition. Assist the office leadership with goal setting to achieve Bank goals. Provide input at savings meetings and shares ideas in developing and maintaining savings products and services. Conduct regular staff meetings, assuring that staff is engaged. Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Open various new accounts, process necessary information and educate the customers as to services/products available. se every customer contact as an opportunity to advise customer about additional services or programs that might benefit them. Other: Provide a "Wow" customer service experience for team members and customers. Develop and maintain productive relationships with team members, leaders, customers, and vendors. Prompt and reliable attendance is essential in order to provide expected levels of service. Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations. Ability to make decisions in a fast-paced environment. Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members. SUPERVISORY RESPONSIBILITIES: Provide overall direction, coordination, and evaluation of Customer Service and Sales. Carry out supervisory responsibilities in accordance with the Bank's policies, procedures, and applicable laws and regulations. Leverage the strengths of the team members, help clarify roles and responsibilities, and develop and implement training and development in order to maximize and reach optimal individual and Bank goals. Interview, hire, and train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems. Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis. Qualifications: To succeed in this role, you'll need: Associates degree in Business, Finance, Accounting, or related field desired; 2-4 years of related experience; or equivalent combination of education and experience. Strong oral and written communication skills. Interpret and use data for decision making. Join Us: If you're ready to take your career to the next level and make a meaningful impact in a dynamic and innovative environment, we want to hear from you! Apply now to join our team at Gate City Bank and be part of something truly special. Together, we'll continue to lead with integrity, embrace innovation, and make a difference in the lives of our customers and communities! EOE/including Disability/Vets Member FDIC EOE/Vets/Disability